Speaking on the phone

Speaking on the phone is one of the most "tricky" tasks for most people learning English or wanting to improve their English skills.

I this entry I will help you become familiar with some of the most frequent expressions used to talk on the phone, especially in a profesional context, where you need to use appropriate formal language.

Let´s begin by learning some of the most common expressions in this very useful video:




You may also want to remember these top telephone tips that are explained in the following video.
To sump up, these are some of the most important tips:

 1) Don´t be direct: use expessions such as "may I", "could I" or "I would like".

 2) Practice before you have to make an important call.

 3) Be careful when spelling key words.

 4) Numbers are important. Make sure you pronounce them correctly.

 5) Ask for clarification if you don´t understand.

 6) Memorise key expressions.

 7) Differentiate formal and informal language.

 8) Smile!





Let´s now look at some useful telephone phrases in this video: